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Shipping Policy
We are currently able to ship only to the following locations:
Continental U.S., Alaska, Hawaii, Puerto Rico.
Please note that we use a variety of carrier services for each shipping option and it is not possible to specify a preferred carrier when placing your order. Please visit Your Account for more information.
Free shipping
When you order items worth $50 or more from PokemonCenter.com, your Standard shipping is FREE! (No Per Item shipping charges, either!) Don't miss this chance to get free shipping on your favorite Pokémon items!
Free Standard shipping promotional offer applies only to new orders shipping to the continental U.S., Alaska, Hawaii, and Puerto Rico. Expedited or Priority shipping is excluded. Offer is not valid for split shipping to multiple addresses. No code required. Offer is for a limited time and is subject to change without prior notification.
Estimated Delivery Times
| Shipping Options | |||
|---|---|---|---|
| Standard | Expedited | Priority | |
| Continental U.S. | 5 - 7 business days | 4 business days | 2 business days |
| Alaska, Hawaii, Puerto Rico | 7 - 9 business days | Not Available | Not Available |
| Post Office Boxes (Continental U.S., Alaska, and Hawaii only) | 5 - 7 business days | Not Available | Not Available |
Business days are Monday through Friday with the exception of certain holidays. Please allow one (1) additional business day for processing of orders placed on weekends and holidays.
The Pokémon Company International is not responsible for any shipping delays due to weather or other external factors.
Shipping Charges
| Shipping Options | |||
|---|---|---|---|
| Standard | Expedited | Priority | |
| Per Order | $4.99 | $8.99 | $14.99 |
| Per Item | $0.99 | $0.99 | $2.99 |
Per Item charges are in addition to the Per Order charge.
For example, if your order consists of 2 items and you select Expedited shipping, $8.99 for Expedited Shipping + ($0.99 Per Item charges x 2 items) = $10.97 will be charged to you.
All the above rates are subject to change without prior notification.
Pre-Orders
If an order contains any items not on pre-order, we will ship those items as available. The shipping charges will be based on the total of all pre-order and in-stock items.
A valid credit card is required to place pre-orders and an authorization may be held until the product is available to ship. Charges will not post to the account until the item ships. Orders may be cancelled if the credit card on file is not valid at the time of shipment.
For questions about a pre-order, or to cancel the pre-order before shipment, please contact us at: https://support.pokemoncenter.com/hc/en-us
